best experience for you
At Design Sheetmetal (Aust) Pty Ltd (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, store, and disclose personal information. It applies to all individuals who interact with us, including customers, suppliers, job applicants, and contractors.
Who We Are
Design Sheetmetal (Aust) Pty Ltd
ABN: 92 678 754 740
We are an Australian-owned and operated sheet metal manufacturer, independently run and no longer part of any corporate group. With a strong focus on customer service, fast turnaround times, and product quality, we supply flashings, roofing, cladding, and related metalwork across Victoria.
What Information We Collect
The personal information we collect depends on your interaction with us, and may include:
* Full name
* Date of birth
* Contact details (address, phone number, email)
* Employment history, qualifications, or other recruitment-related details
* Financial information (e.g. bank or credit card details)
* Shareholding or business ownership information (if relevant)
* Records of previous dealings with our business
* Website usage data such as IP address, browser details, and activity
How We Collect Information
We may collect personal information through:
* Website forms and online enquiries
* Phone calls or email correspondence
* Social media interactions
* Orders, quotes, and service requests
* Competitions, promotions, or surveys
* Job applications and recruitment processes
* Credit checks and trade references
* Customer feedback or complaint handling
Why We Collect and Use Your Information
We use your information for purposes including:
* Processing and fulfilling orders and services
* Communicating business or product updates
* Handling enquiries, complaints, or feedback
* Recruitment and employment administration
* Conducting credit assessments or debt recovery
* Marketing (if you’ve opted in)
* Complying with legal and regulatory obligations
Where required, we may share your information with trusted third-party service providers – such as IT support, couriers, or marketing partners – to assist in delivering our services. These parties are required to manage your data securely and only for agreed purposes.
Overseas Processing
Some information may be processed or stored by support services outside Australia, including in India, for functions such as administration and accounting. We ensure all data handling aligns with Australian privacy standards.
Marketing Communications
If you’ve provided your email address or phone number, we may send you updates about our products, promotions, or industry insights. You can unsubscribe at any time via the link in our communications or by emailing us directly at:
📧 sales@designsm.com.au
Cookies and Website Analytics
Our website may use cookies to enhance your experience and collect analytics data. Cookies are small text files stored on your device. You can disable cookies in your browser settings, although some site features may be affected.
Accessing or Updating Your Information
You have the right to request access to your personal information, correct inaccuracies, or request its removal. To do so, please contact:
We aim to respond to all requests within 30 days.
Complaints
If you have concerns about how your personal information has been handled, please reach out to us directly. If you’re not satisfied with our response, you can contact the Office of the Victorian Information Commissioner (OVIC).
Policy Updates
We may update this Privacy Policy from time to time. If we hold your personal information and the changes affect you, we will notify you where appropriate. The latest version will always be available on our website.
Acceptance of this Policy
By using our services, submitting your information, or engaging with us online, you acknowledge and accept this Privacy Policy.
If you have any questions, please get in touch: